Know more about our refund policy
Curivo Healthcare Return Policy
Curivo healthcare team facilitates processing correct supplements as per order and strives to service the products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.
The following situations may arise which may cause the action of return of product :
Product(s) delivered do not match your order.
Product(s) delivered are past or near to its expiry date (products with an expiry date of less than 03 months shall be considered as near expiry).
Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal).
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
If there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Curivo Healthcare reserves the right to cancel the Return request, if the customer reaches out to Curivo Healthcare after 7 days of delivery.
The returns are subject to the below conditions :
- Any wrong ordering of product doesn't qualify for Return.
- Batch number of the product being returned should match as mentioned on the invoice.
- Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels and invoice.
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
- For Return intimation, please visit http://www.curivohealthcare.com/contact-us or alternatively call us at +91-9318490953 (Open 9 AM - 7PM from Monday - Saturday).
- Curivo Healthcare customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
- Once the claim is verified as genuine and reasonable, Curivo Healthcare will initiate the collection of product(s) to be returned.
- The customer will be required to pack the product(s) in original manufacturer's packaging.
- Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
- Order placed through online wallet will be credited to the wallet; and
- Order placed through cash on delivery will be refunded through fund transfer to customer bank account.